Microfleur products purchased online at microfleur.com or from an Authorized Retailer are genuine, factory-new and carry the Microfleur limited warranty. Make sure you are buying a genuine Microfleur product. Microfleur only sells its products directly or through Authorized Retailers. In order to ensure you receive the highest quality care and service, do not purchase Microfleur products from an unauthorized seller. Items purchased from unauthorized resellers do not qualify for warranty and customer service fulfilled by Microfleur as it is uncertain if these goods are genuine. These sellers are not authorized to sell our products. We must enforce this in order to protect our customers and Authorized Dealers, ensure the quality of our products, and protect our brand image.
Why is this important?
When you purchase from an Authorized Retailer, you are purchasing from one of our retail partners — which means you will get the quality, service, and post-purchase support that you expect with a Microfleur product. When you purchase from our website, you know you are getting product from a trusted source – direct from the manufacturer. Microfleur can only honor warranty requests if the product is purchased either directly from Microfleur or from one of our Authorized Dealers.
Buying from unauthorized dealers can be risky. Some 3rd party sellers on Amazon, retailers, websites, and online auctions who are not authorized dealers may sell Microfleur products that are used, refurbished, counterfeit, stolen, defective or have defaced, missing or altered serial numbers and/or product labels. These products carry no warranty from Microfleur. Only Authorized Dealers can uphold the Microfleur quality, offer replacements, and provide customer service. Protect yourself by purchasing from an Authorized Retailer. If you are not sure if someone is an Authorized Retailer, please contact Microfleur at firstname.lastname@example.org and we would be happy to tell you.
Here is a list of our Authorized Sellers. Please note that not all our Authorized Sellers ship outside their home country. You will want to enquire with them. We do, however, ship worldwide from our store.
Austria: Babsi´s Künstler- und Bastelbedarf
Canada: Bonbons Treasure
Germany: Zsuzsanna Bendli
Hong Kong: HandCrafter
Italy: Hobbyland SRL
Singapore: Odoroki Studio
United Kingdom: Resin8 Craft Supplies Ltd